FAQs

Makers Air understands that plans change sometimes! Should your travel plans change, simply complete a Makers Air Travel Reschedule Form. Your change fee will be waived for changes made at least 14 days prior to your original departure date. For changes made within 14 days, please see below for fees:

• $75 per passenger for changes made 8 to 13 days prior to departure
• $100 per passenger for changes made 2 to 7 days prior to departure
• $150 per passenger for changes made up to 8 hours prior to departure
• If changes made inside of 8 hours of departure, customer forfeits ticket

Should you need to cancel your trip completely, please complete a Makers Air Travel Reschedule Form. A travel voucher will be issued to you. This voucher is valid for travel within 12 months and cancellation fees will apply, as outlined below.

• No change/cancellation fee for changes/cancellations made at least 14 days prior to departure
• $75 per passenger for changes/cancellations made 8 to 13 days prior to departure
• $100 per passenger for changes/cancellations made 2 to 7 days prior to departure
• $150 per passenger for changes/cancellations made up to 8 hours prior to departure

If changes/cancellations made inside of 8 hours of departure, customer forfeits ticket

Regarding your travel voucher: Extensions beyond one year are not possible. Passengers who do not notify Makers Air in writing at least 8 hours in advance of their scheduled departure forfeit their right to a voucher for future travel. Notification to Makers Air must be made via the Makers Air Travel Reschedule form. Phone calls or voicemails will not be accepted. All tickets are non-refundable as outlined on your ticket confirmation.

Makers Air Reservations team is standing by to assist with all your questions! We are available 7 days per week, from 7am to 10pm. Simply email us at [email protected] or call us at 954-771-0330.

This is an international flight. Therefore, all passengers must arrive and check in a minimum of 60 minutes before the scheduled departure time.

We recommend giving yourself a minimum of a 3 hour buffer between connecting flights if leaving out of Ft. Lauderdale International airport and a 4-hour buffer if leaving out of Miami International airport. This buffer is to account for any delays at US customs, any possible delays due to inclement weather, any travel time between airports, or any other unforeseen delays that could arise.

Makers Air is not responsible for costs incurred by the Passenger (hotel, missed connections, etc.) due to any delays because of weather, mechanical issues, customs and immigration delays, or any other reason beyond our reasonable control. Trip Insurance will protect against such events and is strongly encouraged. Please contact a reputable travel insurance agency to protect your travel investment.

Upon your return to the U.S., the aircraft will taxi immediately to the U.S. Customs and Border Patrol offices at 5301 East Perimeter Road, Fort Lauderdale, Florida 33309. All items must be removed from the aircraft and each passenger is responsible to carry his/her own bags. Please stay with your pilot during this process and do not leave the building until instructed to do so. PLEASE NOTE: No mobile phone use is allowed for phone calls or texting while you are in the Customs building.

Yes, a minor can travel unaccompanied as long as they have a notarized permission letter with both parents signatures on it. Be sure to bring this letter with you to check-in. Additionally, a copy of this notarized letter must be emailed to our Reservations team at least 24 hours in advance at [email protected].

Each ticketed passenger (with the exception of lap babies) may check up to 40lbs of baggage at no charge. This 40lbs is inclusive of your personal items such as handbag, laptop bags, etc. as well. Excess baggage beyond 40 lbs will be charged an Excess Baggage Fee of $2.00 per pound and is not guaranteed to make the flight unless a Guaranteed Cargo Delivery block was purchased at least 24 hours in advance.

If you anticipate having excess baggage that must travel with you, please contact our Freight Department at [email protected] a minimum of 48 hours in advance to discuss your options.

Please note that all items, including any items that fly unaccompanied, passenger excess luggage and Guaranteed Cargo Delivery, are subject to duty and must have receipts and invoices for all items contained within. You are responsible for payment of duty,VAT and any other applicable fees.

Yes! However, the max length of the rods can only be 6 feet due to our cargo pod length. Also, please be sure the lines are spooled to the reels and not set up on the rod. No hooks should be attached at all due to safety reasons. Please note that Makers Air is not responsible for any damage that could occur to the rod during loading or cargo shifting in the pod during flight.

Bahamas Drone Regulations. According to Bahamas’s national aviation authority, the Bahamas Civil Aviation Authority (BCAA), flying a drone is legal in the Bahamas, but we recommend being aware of and compliant with the drone regulations listed below before doing so. You need to register your drone.

If you’d like to contact the BCAA directly before you travel with any questions you might have, here is their contact information: [email protected]/ +1 242 397 4700

Notice of Agricultural Permits Requirements
No passenger may bring fruits, vegetables, meat, dairy, poultry, eggs, flowers or plants without an Agriculture Permit issued to them by the government of the Bahamas. Passenger must apply and pay for permit a minimum of 72 hours prior to departure. Bahamas customs has the right to open and inspect all baggage, coolers, boxes and other passenger belongings. Items may be confiscated by Bahamas Customs without proper permitting. Please click here for further information and permitting paperwork.

Bahamian Law allows Duty Free (into the Bahamas):

$100 total of duty-free items to visitors:

• 1 qt. of liquor OR 1 qt. of wine OR 1 6-pack of beer
• 200 cigarettes OR 50 cigars
• NO FRUITS OR VEGETABLES

The average duty is 45% of the total landed value ($ value of item + any insurance premium + ALL shipping costs) of your items. However, a few common items are either free or somewhat less. Duty will be collected at the port-of-entry for all parcels being shipped to: Chub Cay, Great Harbour Cay, North Eleuthera, Rock Sound, San Andros, Fresh Creek, Congo Town, Cat Island. You, the shipper, are responsible for being aware of and paying for, all duties and levies applicable to your package.

NOTE: If a parcel contains a repair/replacement part for a vessel, and you submit a valid cruising permit to us at time of delivery, you may only be subject to entry and processing fees. However, not all replacement parts fall under this condition, so please contact the freight department with any questions.

If a parcel contains building materials (materials used in the structure of building), you may only be subject to entry and processing fees. Please visit www.bahamas.gov.bs for information on duties, exemptions, levies, VAT, etc.

Fruits, meats (including pork products of any kind), plants, or vegetables are not allowed to be brought back into the United States, even if they were originally purchased in the US.

Coral, sea fans and/or driftwood are not allowed to be brought back into the United States.

Some shells may be permissible, if they were washed with bleach.

Conch/Fish: 10lbs per person is permissible

Lobster: 6 lobster per person is permissible (must be more than 6 inches in length)

If you are carrying in excess of $10,000 in any monetary form, you are required to declare this to United States customs.