This Agreement sets forth the terms and conditions under which Nealco Air Charters Services, Inc. d.b.a. Makers Air with offices at 2331 NW 55th Court, Hangar 19, Fort Lauderdale, FL 33309, (henceforth “Operator”, “us”, “we”) in return for payment in the amount indicated as the total cost for airfare, agrees to provide you (“Passenger”, “you”, “your”) with air transportation services.
By purchasing your Makers Air ticket, you acknowledge your agreement to these Terms and Conditions.
- RESPONSIBILITY:Operator provides air transportation services only and is therefore responsible only for the Passenger’s flight. The Operator does not offer or provide any other services. Please note: Exposure to COVID-19 or other illnesses is an inherent risk in any public location where people are present. While Makers Air conducts extensive health and safety protocols, we cannot guarantee you will not be exposed during your travel. If you purchase other services (hotel, rental car, etc.) in connection with your flight, those other services are the responsibility of the provider of those services and/or their agent(s). Neither the Operator, nor its agents, servants, employees, management, owners or your travel agent, assumes any responsibility for any claim, cause of action, injuries, losses or damages arising from the acts or omissions of any third parties involved with your flight, or quarantine, disturbances, government restrictions or regulations, damage, delay of baggage or other property, inconvenience, loss of enjoyment, loss of pay, disappointment, mechanical breakdown, government actions, strike, lockouts, war, terrorism, weather, acts of God, force majeure, or other factors of causes beyond our control.
- INSURANCE: The Operator recommends trip cancellation, health, and accident insurance. This important protection can save you money if you are forced to cancel or alter your trip. As indicated herein (Section 5, “Itinerary Changes and Cancelations”), all tickets are non-refundable. We strongly encourage all passengers to contact a reputable travel insurance agency to protect their travel investment.
- AIR CARRIERS AND AIRCRAFT:The Passenger is flying on a flight operated by Nealco Air Charter Services, Inc. d.b.a Makers Air, a Certificated On-Demand and Commuter Air Carrier holding economic authority from The Department of Transportation and operating under 14 CFR Part 135 (FAA Certificate # N5CA865Y). All Flights operated by Makers Air will be performed using a Cessna Grand Caravan (208-B) aircraft with 9 passenger seats. However, the operator, at its sole discretion, reserves the right to change the aircraft type or capacity, or the air carrier performing a given flight. The Passenger is not guaranteed a particular plane or non-stop service. If a substitution of aircraft becomes necessary, Makers Air will make best efforts to provide substitute service at comparable departure times, subject to operational constraints. No refunds or compensation will be given for such substitutions or changes. Makers Air is not responsible for costs incurred by the Passenger (hotel, missed connections, etc.) due to any delays because of weather, mechanical issues, customs and immigration delays, and any other reason beyond our reasonable control. Trip Insurance will protect against such events and is available via numerous third parties if desired.
The origin and destination cities for each flight leg, the dates and times of the outbound and return flights, and the amount and terms for payment will be printed on the ticket.
- Airfare:The airfare amount quoted to Passenger includes air transportation and all applicable taxes, government imposed user fees, and any other applicable fees for the itinerary booked with Makers Air. This price varies based on destination and other factors, however the total and complete price will be the price printed on your ticket and approved by you prior to making payment. Passenger is responsible for all incidental expenses (including excess baggage charges detailed below). No refund will be made for services included in the ticket price which Passenger chooses not to use.
- RESERVATIONS AND PAYMENT:Full payment and acceptance of this Agreement are required to secure tickets. Reservations may be made directly online at our website www.MakersAir.com or by calling (954) 771-0330. Passenger has a right to request a copy of this Agreement prior to making payment. For bookings made by calling (954) 771-0330 or via our website, Makers Air accepts American Express, MasterCard, Visa, and Discover.
- ITINERARY CHANGES AND CANCELLATIONS:The right to a refund if the Passenger changes or cancels a reservation is limited. ALL PAYMENTS (i.e. “Tickets”) ARE NON-REFUNDABLE. Reservations may be changed or cancelled up to 8 hours prior to departure with a change fee. Change fees are as follows:
- No change fee for changes made 14 days prior to departure
- $75 per passenger for changes made 8 to 13 days prior to departure
- $100 per passenger for changes made 2 to 7 days prior to departure
- $150 per passenger for changes made up to 8 hours prior to departure.
- If changes made within 8 hours of departure, customer forfeits ticket.
The particular flight or flights will then be flagged in our system and credit must be used within 12 months of the date of cancellation. The net amount of the credit will remain in escrow until it is either used or expires. Upon expiration (12 months), all monies are forfeited by the Passenger. Extensions beyond one year are not possible. Passengers who do not notify Makers Air at least 8 hours in advance of their cancellation or change request for a future flight voucher forfeit their right to credit for future travel. Changes and cancellations can only be made by emailing firstname.lastname@example.org or completing a Travel Reschedule Form. The time stamp on your email or submission form to us must reflect the 24-hour cutoff or no credit will be preserved. All changes must be submitted via the above two choices: a voice message left to this effect is not sufficient. No credit will be issued for a cancellation or schedule change made within 24 hours of departure time. In this instance, the entire airfare price is forfeited.
- FREE BAGGAGE ALLOWANCE AND BAGGAGE POLICIES:Each ticketed passenger may check up to 40 lbs. of baggage, inclusive of personal items such as handbags, laptop bags, etc. Anything over 40 lbs. will be charged an Excess Baggage Fee of $1.75 per pound and it is not guaranteed to make your flight. Please note that excess baggage can be accepted on a space-available basis only, as determined by Makers Air on the date of travel. If you anticipate having an excess weight of 40 lbs. per person, please contact Freight@makersair.comso we may speak with you about your options. It is important to note that any items that fly unaccompanied (including passenger excess luggage and guaranteed cargo delivery) are subject to duty and must have receipts and invoices attached. You are responsible for the payment of duty. Any applicable Excess Baggage Fees are required to be paid at check-in, prior to boarding the plane. All checked and carry-on baggage must have outside baggage tags for identification.
- PETS:Makers Air will transport a pet at a minimum fee of $35 or $2.00 per pound, whichever is greater. Pet must remain confined to an FAA-approved carrier for the duration of the flight. The passenger may provide their own crate or rent one from Makers Air for a fee of $25 each way. All pets must obtain a permit from the Department of Agriculture in the Bahamas before entering the Bahamas. Their phone number is 242-325-7502 or 7509. This process can take up to two weeks so please plan appropriately. To re-enter the United States, pet owners are required to provide a current rabies vaccination. Verification of documentation will be required prior to boarding the aircraft.
- LIMITATION ON LIABILITY FOR BAGGAGE:Makers Air assumes NO LIABILITY for any items left by a Passenger in the passenger compartment of the aircraft. Makers Air is not liable under any circumstance for loss or damage to money, jewelry, collector’s items, silverware, furs, artistic items such as paintings, clocks and watches, negotiable papers or securities, business documents, eyeglasses, cameras, electronic or computer equipment, photographic equipment, medications, mechanical, recreational, or sporting equipment, items made of paper, perishable items, x-ray items and other light-sensitive materials; toys, infant seats, strollers or other similar valuable items included in a Passenger’s checked or unchecked baggage with or without knowledge of the carrier. Makers Air is not responsible for damage to luggage arising from normal wear and tear of ordinary handling, including scratches, scuffs, puncture, stains, and marks. Makers Air assumes no liability whatsoever for damaged or loss of baggage.
- AIRPORT CHECK-IN: All Passengers must check-in for a flight no later than 60 minutes prior to the scheduled departure time.Passengers will not receive refunds for missed flights. All passengers must have a valid Passport in their possession upon check-in. Flights close 20 minutes prior to the scheduled departure time and passengers who show up after this deadline forfeit their seat. No refunds or credit is given in the instance where a passenger shows up after the 20-minute cutoff and cannot board the flight. This is considered a “no show” and no refunds will be given.
- TRAVEL DOCUMENTS:All Passengers must have a valid passport to travel to and from the United States. WITHOUT THIS IDENTIFICATION, YOU WILL BE DENIED BOARDING AND WILL NOT BE GIVEN A REFUND. A driver’s license and birth certificate are no longer sufficient for traveling to and from the Bahamas. Citizens of non-US countries may have additional entry requirements for both the US and the Bahamas. The Passenger is responsible to determine and obtain proper travel documentation such as visas, passports, and notarized authorizations. For more information on U.S. entry requirements, please visit www.travel.state.gov or www.dhs.gov. Please consult the Consulate of the Passenger’s international destination for further information on their entry requirements. For all destinations, infants and children traveling without both parents must have a notarized letter from the parent(s) not traveling, a death certificate, or the original court document specifying sole custody. No refunds will be made if improper documentation results in denied boarding or entry. For all Makers Air flights, a government-issued Passport is mandatory for all persons.
- CUSTOMER SERVICE:Makers Air is committed to quality service. In the unlikely event that you have cause for dissatisfaction during your flight, please call 954-771-0330to discuss the issue with a Customer Service Representative.
- GENERAL:The rights and remedies made available under this Agreement are in addition to any of the rights and remedies available under Florida law. Further, in the interest of clarity and for the avoidance of any doubt, the Passenger agrees that all rights, remedies, and privileges available to Makers Air under this Agreement shall also apply to and act for the benefit of our owners, agents, servants, employees, officers, directors, representatives, contractors, or other third party service providers that Makers Air may retain or engage to provide services on behalf of Makers Air under this Agreement. The acceptance of a refund, or alternative travel arrangements, as provided for in this Agreement shall constitute a full and final settlement and release of all other claims or remedies against Makers Air. By executing this Agreement, the Passenger specifically acknowledges and consents to all conditions set forth herein. This Agreement contains the entire agreement between the parties and completely supersedes any prior arrangements or representations of Makers Air, verbal or in writing. This Agreement can only be amended in writing and must be signed by both parties. Any oral representations or modifications shall have no force or effect. Florida state law shall govern this Agreement. Any claim against Makers Air must be presented in writing within ten days of the date of the Passenger’s return flight. Makers Air is not liable for any claims presented after ten-day period.
- HAZARDOUS MATERIALS: With the acceptance of this agreement, the passenger acknowledges that they have been informed about the requirements for the transport of items being classified as “Hazardous Materials” as well as exceptions and exemptions as outlined in various publications, including 49 CFR 175.10 and/or a descriptive publication by the FAA such as are published for all kinds of Lithium batteries. These publications may not always represent the latest status; it is therefore suggested that the passenger contact Makers Air for any kind of question in relation to passenger obligations and Hazardous Materials in checked or carry-on luggage and/or cargo/freight. If – during the course of a random inspection – non-compliant items are discovered, these items will be withdrawn from air transportation until they are made compliant with regulations. Once withdrawn, the passenger has the option to not ship these items or to have them processed into a compliant form with corresponding charges to the passenger.